The importance of the quality and it system # practice to manage and monitor quality standard specified by the organization and processors operated in any organization.
Quality Management functions on the premise that the quality of services and processes is the responsibility of everyone who is involved with the creation or consumption of the products or services offered by the organization. Quality management in XXXXXX is an integrative philosophy of management for continuously and incessantly improving the quality of services provided by XXXXXX to its valued clients and customers.
Considering the practices of Quality Management functions, the nine common quality management functions practices can be identified. They are cross-functional service design, process management, supplier quality management, customer association, information and feedback, loyal and dedicated leadership, strategic planning, cross-training, and employee participation.
In this context, Quality Management functions capitalizes on the involvement of management, workforce, suppliers, and even customers, in order to meet or exceed the expecations of customers. The term usually refers to the management of business processes and manufacturing processes. Business process management and business process re-engineering are not the same but interrelated.
Process management is the ensemble of activities of planning and monitoring the performance of a process and the purpose of knowledge, skills, tools, techniques and systems to define, visualize, measure, control, report and improve processes with the objective to meet customer requirements in profitable manner.
It can be distinguished from program management. Process management is the use of a repeatable process to improve the services supplied to the end customer. The program management is concerned with managing a group of inter-dependent projects yet from another perspective, process management includes program management.
A business process begins with a mission objective and ends with achievement of the business objective. XXXXXX promotes the adoption of a process approach when developing, implementing and improving the effectiveness of a quality management system, to enhance customer satisfaction by meeting customer requirements.
Business process can be decomposed into several sub-processes, which have their own attributes, but also contribute to achieving the goal of the super-process. Process-oriented organizations break down the barriers of structural departments.
Business Processes are designed to add value for the services provided to customer and should not include unnecessary activities. The analysis of business processes typically includes the mapping of processes and sub-processes down to activity level.
The outcome of a well designed business process is increased effectiveness and increased efficiency reduce costs and increase profits for the organisation.