As many of the scientists were in a question, how to improve employee job satisfaction by designing their jobs properly. I  found that it was very interesting  to find out the relationship between the two concept; job designing and employee job satisfaction.

I  attempted to use multiple methodologies such as background information gathering, questionnaire survey, personal interviews and literature survey. Background information about individual Financial Institutions  was obtained through interviews, Annual Reports and web sites. With the knowledge of existing limitations, the questionnaires were developed by me  to measure the actual uses of Job enrichment, job re-engineering, job rotation and job satisfaction and various techniques used in a job design exercise toward employee satisfaction.

The questionnaires consisted of structured and semi-structured questions. I  categorized the questionnaire outcome and observed the relationship between Job designing and employee level of satisfaction by using the Mean & Standard Deviation. The results were used to give a proper conclusion in this report.

Royal Financial Services PLC (RFS) has been incorporated in the year 1965  as a limited liability Company in Sri Lanka.  The company has mainly focused on a selected market segments in up country.  During the last  four decades the company has  been gradually expanding its business  all over the country.  In the year 1995  company has been recognized as one of leading  financial services provider in the country.  Total number of employees  460  which 350 are technical staff and 110 are support service staff.  There is no professional  Human Resource  Manager  and  separate Department  and  as a result no  recognized  human resources  strategies are  in operation of the company.

I found that the nature of the duties of RFS  employees is a certain regular sort of work which involves monotony, repetitiveness, fatigue, stressfulness, restlessness and lack of variety. Each day they cope with many of the same environmental and work-related concerns.